Meta's Muse AI Agent Secretly Used Human Callers After Businesses Hung Up

Meta's personal AI agent, Muse, reportedly utilized outsourced human workers to make phone calls after businesses repeatedly hung up upon realizing they were speaking to an AI. Internal reports indicated that human callers achieved a 95% to 98% success rate. Meta has since paused the testing of this feature following internal criticism regarding transparency and potential privacy risks, including an incident where a human caller made inappropriate remarks.